Refund and Returns Policy

Overview

I have been in customer service my entire working career, since 1985. If there is something you’re not happy about, tell me. Tell me exactly why. Chances are good you’ll get your refund, minus all the charges I incurred when I took your payment. 

  • If you have a problem downloading something, let me know and I’ll help you figure that out.
  • If you’re not certain where something is, I’ll help you out. These things happen when people make digital purchases and everyone’s website is a little bit different. I get it.
  • If you’re not certain that something went through properly just contact me before doing it a second time – OR – check with the bank. Don’t do it twice and find out that it was just your wifi being slow.  This, by the way – the accidental double purchase – gets you a cheerful refund in full. 
  • To complete your return, I require a receipt or proof of purchase. Send me a screenshot in an email with a title that pertains to the matter, as well as note that describes everything.

nicole@maritimemysticskitchen.com